Shipping policy

 

Last updated: September 14, 2026

Thank you for shopping with TRAVELHEART. This Shipping Policy explains how and when orders are delivered.

1. DELIVERY ESTIMATES

 

Delivery times vary by destination country. Most orders are delivered in approximately 10 days after dispatch. Depending on the destination, estimated delivery may take from 5 to 15 days.

 

The delivery estimate shown at checkout or in your order confirmation is the best estimate available for your destination. Delivery times are estimates only and may vary due to carrier operations, customs procedures, weather, public holidays, or other circumstances outside our control.

 

2. ORDER PROCESSING

 

Orders are prepared before they are dispatched. Delivery estimates begin after your order has been dispatched, not when the order is placed. If we need additional information to process your order, we will contact you using the email address provided at checkout.

 

3. FREE WORLDWIDE SHIPPING

 

TRAVELHEART offers free standard shipping worldwide. There is no shipping charge for orders placed through our store.

 

In rare cases, a delivery address may be affected by carrier, customs, or local restrictions. If we are unable to deliver to your address, we will contact you as soon as reasonably possible.

 

4. TRACKING

 

Where tracking is available for your shipment, tracking details will be sent to the email address provided with your order after the order has been dispatched. Tracking updates are provided by the carrier and may take time to appear after dispatch.

 

5. CUSTOMS, IMPORT DUTIES AND TAXES

 

For deliveries outside your local market, customs duties, import taxes, or other local charges may apply. If these charges are not included or clearly shown at checkout, they are the responsibility of the customer. Customs processing may also affect the delivery estimate.

 

6. ADDRESS ACCURACY AND CHANGES

 

Please check that your delivery address is complete and accurate before placing an order. Contact us as soon as possible if you need to request an address change. We cannot guarantee changes once an order has been dispatched.

 

7. DELAYS, MISSING OR DAMAGED ORDERS

 

If your order is delayed, appears to be missing, or arrives damaged, please contact us at travelheart.contact@gmail.com and include your order number and a short description of the issue. We will review the situation and work with the relevant delivery provider where necessary.

 

8. CONTACT

 

For shipping questions, contact:

TRAVELHEART
travelheart.contact@gmail.com